FAQs
We’re here to help with any questions you have. Please feel free to contact us at Digipalooza2027@overdrive.com if these do not answer what you need.
General Questions:
What is the experience for Digipalooza ’27?
Hosted by OverDrive, Digipalooza ’27 brings together top voices in public libraries to explore the future of digital access, equity, and engagement. Join 400+ library leaders for three days of sessions, keynotes, and roundtables covering audiobooks, collection strategy, data and reporting, and more. Registration includes access to all sessions, meals, and evening entertainment — including the Welcome Reception at The Corner Alley and Night at the Museum at the Cleveland Museum of Natural History.
Who should attend this event?
This conference is for public, academic, and corporate partner libraries of OverDrive who use Libby and Kanopy. Whether you are responsible for your library collection development, front-line support, electronic resources, marketing, training, or administrative decisions, everyone can benefit from the programming and networking at Digipalooza.
Is the program fully in-person, or are there virtual components?
Digipalooza is a fully in-person program hosted in Cleveland, Ohio.
What is the dress code?
Digipalooza’s dress code is smart casual. You’re welcome to wear comfortable attire like jeans, chinos, blouses, collared shirts, nice t-shirts, and casual shoes.
When can I see the full program?
We’re continuing to refine the program, with the full lineup finalized by early 2027.
Does Digipalooza cover K-12 education?
Digipalooza ’27 is designed for our public library, corporate, and academic library partners who use Libby and Kanopy. We’re exploring options that work best for our K-12 partners.
Who should I contact if I have questions?
If you have additional questions, please email digipalooza2027@overdrive.com.
Registration Questions:
How can I pay for my registration?
You can pay via credit card, check or invoice via: digipalooza.com/register-now
Note:
- If paying by check – Make checks payable in USD to: OverDrive, Inc.
Memo: DigiP - If paying by invoice – Invoices are due 30 days after receipt. Invoices will be emailed as a PDF.
Where can I buy tickets, and how much do they cost?
You can buy tickets now on digipalooza.com/register-now. Registration is $325 and includes all sessions, meals, and entertainment.
I’d like to bring my partner/spouse with me. They won’t be attending the conference, but they wanted to attend the after-hours events. Is there a discounted rate?
Yes! Guest tickets for evening events are $125 and cover the Welcome Reception at The Corner Alley on Tuesday, August 10, and the All-Conference Reception on Wednesday, August 11.
What is the group discount?
There is an automatic 10% discount for groups of 5+ purchased in the same transaction
How do I let you know about dietary requirements and allergies?
If you have any special dietary requirements, please let us know in advance by filling out the dietary requirements question in the registration form. Our catering team will do their best to accommodate your needs and restrictions. For any changes to your form or to talk about this, please contact digipalooza2027@overdrive.com.
When is the deadline to register for Digipalooza ‘27?
We recommend registering by early July. Hotel room blocks and rates close on July 15, 2027, so keep that date in mind as you plan.
If I lose my ticket, where can I get a replacement?
If you no longer have access to your ticket, please email us at digipalooza2027@overdrive.com and we will assist you in getting a replacement ticket. If you lose your badge at the event, you can reprint it at the check-in kiosk on-site.
How do I download the event app?
Attendees will receive an email from Cvent once the event app is available, which will include instructions on how to access and use the app. For any questions or issues accessing the Cvent, please contact digipalooza2027@overdrive.com and we will be happy to help!
When can I expect to receive my certificate of attendance?
A certificate of attendance will be available to all registrants after the event.
Travel Questions:
When and where is the Opening Reception?
The Opening Reception will be held at The Corner Alley on Tuesday, August 10, from 6:00–8:00 PM. Join fellow Digipalooza attendees, industry partners, and the OverDrive team for cocktails, appetizers, bowling, and games at this East 4th Street venue.
The Corner Alley is just under a mile from the Hilton – an easy 10–15 minute walk. A complimentary shuttle will also run between the hotel and The Corner Alley on Tuesday, August 10, from 5:45–8:30 PM.
When and where is the all-conference reception?
The all-conference celebration, Night at the Museum, will be held at the Cleveland Museum of Natural History on Wednesday, August 11, from 6:30–10:30 PM. Enjoy dinner, drinks, live music, and dancing among the museum’s exhibits, with access to the outdoor Ralph Perkins II Wildlife Center & Woods.
Shuttle service will be provided.
Do you offer a shuttle to and from the airport?
We don’t offer shuttle service to and from the airport, but Cleveland Hopkins International Airport is close by, making it easy and affordable to get to and from downtown via Uber, Lyft, or the Cleveland RTA system. More details are available at digipalooza.com/travel.
Are hotel room blocks available?
Two hotel room blocks are available: the Hilton Cleveland Downtown and the Drury Plaza Hotel Cleveland. You can find booking links and other travel info at digipalooza.com/travel.
What is the hotel cancellation policy?
Both hotel room blocks close on July 15, 2027. Cancellations and refunds at the hotel are subject to their terms and conditions. * At the Hilton, guests have until 48 hours prior to their arrival date to cancel without penalty. If cancelled less than 48 hours from arrival, a cancellation of (1) night room & tax will be charged.
At The Drury, guests can cancel their reservation 24 hours prior (3pm the day before arrival).
Are there any additional hotel recommendations beyond the two listed on the registration page?
For additional recommendations, please see the list of hotels within walking distance below.
Cleveland Marriott Downtown at Key Tower – 1360 W Mall Dr (6 min walk)
Hyatt Regency at the Cleveland Arcade – 420 Superior Ave (10 min walk)
Aloft by Marriott Cleveland Downtown – 1111 W 10th St (12 min walk)
Hampton Inn Cleveland Downtown – 1460 E 9th St (12 min walk)